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MacArthur Center


MacArthur Center, located on Monticello Avenue in downtown Norfolk, features one million square feet of retail offerings, including Hampton Roads’ first Nordstrom and the region’s flagship Dillard’s department store.  Entertainment and dining options occupy approximately 25 percent of the tenant mix.  Shopping hours are 10 am to 9 pm Monday through Saturday, noon to 6 pm Sunday.

Today's Hours:

10:00 AM - 9:00 PM

Address:

300 Monticello Avenue, Norfolk, VA 23510

Phone Number:

(757) 627-6000

Details


At MacArthur Center, every shopping experience is unique and memorable.  We have many stores you won't find anywhere else in the area, like Apple, Pottery Barn, Michael Kors, LUSH and Fink's Jewelers.  Spend time exploring Nordstrom, Dillard's or any of our other 140 unique and extraordinary stores.  Find dining to suit any palate from casual, sit-down restaurants to quick eats in the Food Court.  Visit Guest Services for services and amenities created with you in mind like complimentary strollers and wheelchairs.  Irresistible. Vibrant. Downtown.

News


Texas de Brazil opening in November

Press Release
Posted Sep 5th, 2014

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FAQs



Do you have wheelchairs?

Yes. We have motorized carts and wheelchairs available for no charge at Guest Services in Center Court

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Where is the Lost and Found?

Please report any lost or found item to the Guest Services representatives or to Public Safety officers. Lost and Found items are held in the Public Safety office, located on the 3rd level. The phone number for the Public Safety office is (757) 640-0900.

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Do you have strollers?

Yes. We have single toddler, single infant, infant toddler combo and double toddler combo available for no charge at the Guest Services Desk in Center Court.

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Where are your restrooms?

Our public restrooms are located on Level 1, Center Court, near Kay Jewelers and Papyrus and Level 3, Food Court area, around the corner from Charley's Grilled Subs. Both have adjacent Family restrooms.

All have 35 inch wide doors that remain open, accessible stalls are 37 inches wide with handrails, 19 inch toilet seat height, 11 inches between commode and walls. Each has an intercom direct to Public Safety, available 24/7.

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What are the extended holiday hours?

MacArthur Center hosts extended shopping hours for your convenience during the holiday season. We will post any extended holiday hours as they become available. Click here for updated hours or call the Shopping Line at (757) 627-6000.

MacArthur Center is closed on the following holidays:

Easter
Thanksgiving
Christmas

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Where can I find full service restaurants?

Cafe Nordstrom: Nordstrom 3rd Level. Phone: 314-1111


California Pizza Kitchen: 1st level at the Monticello entrance. Phone: 622-7190


Chili's Grill and Bar: 3rd Level, near the Terrace Court (Food Court). Phone: 627-7440


Johnny Rockets: 3rd Level, next to the elevators. Phone: 622-7330


Max & Erma's: 1st Level, near Dillard's. Phone: 625-7771

Texas de Brazil: 1st Level, Monticello Entrance. Phone: 

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Where can I purchase gift cards?

Taubman Mall Gift Cards are available for purchase in denominations from $20 to $500. The purchase fee is $2.95 per card and the cards are good at all stores accepting the American Express card. American Express Gift Cards are available in denominations of $25, $50 and $100 with service fees of $4, $5 and $6 respectively and can be used at virtually any business that accepts American Express. You may purchase gift cards at the Guest Services Desk located in Center Court during mall hours. MacArthur Center accepts cash or credit cards only, no personal checks.

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Does Guest Services or any of the stores validate parking?

No. However, if you watch a movie at our movie theater, Regal Cinemas, & show your ticket stub at the movie ticket counter, Regal will validate your parking ticket for $.50 for the initial 3 hours only. Regular parking rates apply after 3 hours. If you have any parking questions or issues, please call the MacArthur Central Parking System at (757) 314-4421.

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Who is the artist that designed the sculptures in MacArthur Center?

MacArthur Center showcases three prominent sculptural works.

The Bugling Cherub. Perched on a weathervane atop MacArthur's main entrance on Monticello Avenue sits a gold-leafed, copper cherub. A replica of an 1883 sculpture of the archangel Gabriel, the 35-pound sprite measures five-feet long and was handmade by J.K. Lynch and sons of Wilton, Conn.

Canada Geese. The section of Grand Court near the Lobby Lounge becomes a landing pad for five life-sized bronze Canada Geese depicted in a 700-pound, 15 sculpture by David Turner, an Eastern Shores, Va., sculptor.

Blue Herons. Opposite the geese in Grand Court near the Cappuccino Court sits a complementary 15 foot, 500 pound bronze Turner sculpture of three life-sized great blue herons perched on a limb surrounded by cattails.

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Who designed the water fountain located in the Grand Court?

The company who designed the water fountain is Sundance Water Design, Inc., Pioneers of Mobile Automated Fountains, located in Farmington, NM. For more information, please visit www.sundancewaterdesign.com.

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Who do I contact if I have a parking issue?

For customer service issues related to parking, please contact MacArthur Central Parking at (757) 314-4421.

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What are your parking rates?

Monday - Friday Rates:

  • $1 for first 3 hours before 6 p.m.
  • $2 every hour after that, before 6 p.m.
  • After 6 p.m., a flat charge of $2.00
  • Maximum $10.00.

Saturday & Sunday Rates:

  • $1 before 6 p.m.
  • $2 after 6 p.m.
  • Maximum $3.00

Cinema patrons: See a movie, stay for 3 hours or less, show your ticket stub to the parking attendant and park for $0.50.

* The parking garages at MacArthur Center are owned by the City of Norfolk.

Valet Parking: $6. Valet is located at the Monticello Avenue entrance.

$5 Early Bird  - Monday  - Friday before 10:30 a.m. 

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What is the difference between the North and South Deck parking garage?

South Deck: All signage and ticket booths are RED. Garage entrances are off of City Hall Avenue and Cumberland Street. RV parking is available in the South Deck garage.

North Deck: All signage and ticket booths are BLUE. Garage entrances are off of Market Street.

Height restriction for vehicles in both garages is 7 feet.

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How do I find out what movies are playing at Regal Cinemas?

Please call Regal at (757) 623-7500 for current showtimes.

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What is your policy on bringing animals into the mall?

Animals are prohibited except service animals such as Leader Dogs.

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Can I purchase a Gift Card online?

Yes. You may purchase a Gift Card online from MacArthur Center's website.

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What is the MacArthur Center Adult Supervision Program?

The Adult Supervision Policy at MacArthur Center requires that individuals under the age of 18 visiting MacArthur Center after 5:00 p.m. be accompanied by a responsible adult 21 years of age or older. You can find information about the Rules of Conduct and Adult Supervision Program on our website or by visiting Customer Service.

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Do you have a kids' play area?

The children's play are is a 2600-square-foot play area located adjacent to the third level Food Court. The innovative play area is designed for kids to enjoy larger-than-life, three-dimensional Looney Tunes' favorites, including Bugs Bunny, Daffy Duck, Road Runner, and Marvin the Martian. Maximum height for children is 42 inches.

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Where are your ATMs?

Our ATMs are conveniently located throughout the center. Below are their locations:

LEVEL 1:

-Center Court

-Dillard's, Leve 1

-Nordstrom, Level 1

LEVEL 2:

- Dillard's, Level 2

LEVEL 3:

-Food Court, near Burger King

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Does MacArthur Center have free Wi-Fi?

MacArthur Center has free Wi-Fi throughout the shopping center. Select .FREE_MacArthur on your Wi-Fi enabled device’s setting in order to get access. For instructions and additional assistance, please visit Guest Services on Level One. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

 

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Parking


Monday - Friday Rates:

  • $1 for first 3 hours before 6 p.m.
  • $2 every hour after that, before 6 p.m.
  • After 6 p.m., a flat charge of $2.00
  • Maximum $10.00.

Saturday & Sunday Rates:

  • $1 before 6 p.m.
  • $2 after 6 p.m.
  • Maximum $3.00

Cinema patrons: See a movie, stay for 3 hours or less, show your ticket stub to the parking attendant and park for $0.50.

* The parking garages at MacArthur Center are owned by the City of Norfolk.

Valet Parking: $5. Valet is located at the Monticello Avenue entrance.

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