Guest Services

MacArthur Center was designed with shoppers' needs in mind. To simplify shopping and make it fun, we've added a host of customer-friendly amenities, including: 

 

  • Guest Services
    Provides complimentary wheelchairs, strollers and store directories. Customers use the fax and copy services for a fee. (Center Court)
     
  • Children's Play Area
    The children's play area is a 2600-square-foot play area located adjacent to the third level Food Court. The innovative play area is designed for kids to enjoy larger-than-life, three-dimensional Looney Tunes' favorites, including Bugs Bunny, Daffy Duck, Road Runner, and Marvin the Martian. Maximum height for children is 42 inches.
     
  • Foreign Currency Exchange
    Located at Guest Services, Level One. In addition to trading in over 80 different foreign currencies, the currency exchange teller will offer 20 different currencies for immediate purchase. For more information about this service, please call 757-216-3500. Hours: Monday through Saturday, 10:00 AM to 6:00 PM and Sunday, 12:00 PM to 6:00 PM
     
  • Restrooms
    Spacious, Private Family Restrooms with child-sized toilets and sinks where parents can feel comfortable assisting children of either sex. (Lower level Center Court and third level near food court)
     
  • Coffee Breaks
    A Starbucks in Grand Court, a Nordstrom Espresso Bar at Nordstrom's first-floor entrance and Barnes & Noble Cafe (2nd level Barnes & Noble).
     
  • Valet Parking (Monticello Avenue entrance)
    Available for only $5 and operates from 9:00 AM to midnight Monday through Saturday, 11:00 AM to midnight on Sundays.
     
  • Parking
    Two brightly lit parking decks offering easy access to the center (north and south of the center). The decks feature nine convenient elevators, 62 handicapped parking spaces, 22 entrances with automatic doors and 94 strategically located push-for-assistance boxes. The boxes ring directly into the center's security office for help with lost cars, locked-in keys and other car and safety concerns. RV parking is available in the South deck on the 1st level. Parking rates apply.
     
  • Visitor Information 
    Features information about area hotels, attractions and events. (Center Court)
     
  • Pay Phones
    A TDD phone for the hearing-impaired is located near valet parking on Monticello Avenue.
     
  • ATMs

    Level 1
    - Center Court
    - Dillard's, Level 1 
    - Nordstrom's, Level 1

    Level 2
    - Dillard's, Level 2 

    Level 3
    - Food Court, near Burger King

     
  • Shopping Line
    Our shopping line (627-6000) is your 24 hour a day source for shopping information. The menu options offer you direct connect to stores or offices in the center, hours and directions, jobs, and special events.
     
  • Helping Hosts Program
    Provides a one-on-one shopping companion for up to 2 hours for customers who have difficulty shopping alone due to physical, developmental and visual limitations. The complimentary service is available every Monday through Thursday during regular center hours. Appointments must be made at least 48 hours in advance by calling (757) 622-0500 or TDD (757) 627-2711.
Taubman Mall Gift Cards are available for purchase in denominations from $20 to $500. The purchase fee is $2.95 per card and the cards are good at all stores accepting the American Express card. American Express Gift Cards are available in denominations of $25, $50 and $100 with service fees of $4, $5 and $6 respectively and can be used at virtually any business that accepts American Express. You may purchase gift cards at Customer Service Center located in Center Court during mall hours. MacArthur Center accepts cash or credit cards only, no personal checks.

Telephone

(757) 622-0500