Guest Services

Guest Services

(757) 622-0500

MacArthur Center was designed with shoppers' needs in mind. To simplify shopping and make it fun, we've added a host of customer-friendly amenities, including:

Guest Services

Provides complimentary wheelchairs, strollers and store directories. Customers may also use the fax and copy services for a fee. Located on Level One in Center Court.

Foreign Currency Exchange

Located at Guest Services,  Level One. In addition to trading in over 80 different foreign currencies, the currency exchange teller will offer 20 different currencies for immediate purchase. For more information about this service, please call (757) 216- 3500.   Hours: Monday through Saturday, 10:00 AM to 6:00 PM and Sunday, 12:00 PM to 6:00 PM

Virginia Lottery 

Located at Guest Services, Level One. Play The Virginia Lottery's Draw Games as well as $1 to $30 Scratchers. Cash only accepted at this location. 

Since 1999, all Virginia Lottery profits have been used for public education in the Commonwealth, for kindergarten through 12th grade. For more information, visit www.valottery.com or call (804) 692-7777

Children's Play Area

The children's play area is a 2600-square-foot play area located adjacent to the Food Court on Level Three. The innovative play area is designed for kids to enjoy larger-than-life, three-dimensional Looney Tunes' favorites, including Bugs Bunny, Daffy Duck, Road Runner, and Marvin the Martian. Maximum height for children is 42 inches.

The Play Area will be closed Monday-Saturday between 2:00 PM – 2:30 PM and between 6:30 PM – 7:00PM for a daily “refresh” for our guests. This cleaning process should take 30 minutes to complete. We appreciate your patience and cooperation.

Coffee Breaks

Level One - Starbucks in Grand Court and Nordstrom Espresso Bar at Nordstrom entrance
Level Three - Barnes & Noble Cafe inside Barnes & Noble at TCC

Live 360° Lounge

Take a break from shopping and relax in our cozy lounge where you can watch your favorite game on ESPN, get some great home decorating ideas from HGTV or watch your child's favorite cartoon on one of three 55" TVs. Thirsty?  Grab your favorite drink from a Coca-Cola machine.  The lounge is located on level one near Dillard’s and open all mall hours.

Live 360° Studio

Visit our 3,000-square-foot studio that features a children’s area with coloring tables, books and a 16-foot long chalkboard, Norfolk Public Library sponsored book nook with a variety of reading materials for customers to relax in comfortable seating including Magis Spun chairs and Norfolk Public Schools Art Education monthly rotating exhibit featuring artwork by Norfolk Public School students K-12. The studio is also home to a variety of classes, programs and performances. For current Studio events, go to www.shopmacarthur.com/events

Restrooms

Located on Level One near Center Court and Level Three in the Food Court.  They include spacious, private Family Restrooms with child-sized toilets and sinks where parents can feel comfortable assisting children of either sex.

Valet Parking

Located at Monticello Avenue entrance.  Available for only $6 and operates from 7:30 AM to 11:00 PM Monday through Friday, 9:00 AM until 11:00 PM on Saturday, and 11:00 AM until 6:00 PM on Sunday.

Bike Racks

Bike racks are conveniently located throughout the parking decks.  Please lock up your bike at one of the following locations:

North 1 Entrance by Kay Jewelers

  • South 1 Entrance by Lenscrafters
  • South 1 Entrance by Underground by Journeys
  • Freemason Entrance by MacArthur Watch & Jewelry Repair
  • Monticello Entrance by California Pizza Kitchen
  • Monticello Entrance by Texas de Brazil

Visitor Information

Information about area hotels, local attractions, and event plus in-center savings available to out-of-town guests.  Located at Guest Services on Level One in Center Court.

Pay Phones

A TDD phone for the hearing-impaired is located near valet parking at the Monticello Avenue entrance.

ATMs

Level One - Center Court, Dillard's, Nordstrom's
Level Two - Dillard's
Level Three - Food Court, near Burger King

Shopping Line

Our shopping line (757) 627-6000 is your 24-hour a day source for shopping information. The menu options offer you direct connect to stores or offices in the center, hours and directions, jobs, and special events.

Helping Hosts Program

Provides a one-on-one shopping companion for up to 2 hours for customers who have difficulty shopping alone due to physical, developmental and visual limitations. The complimentary service is available every Monday through Thursday during regular center hours. Appointments must be made at least 48 hours in advance by calling (757) 622-0500 or TDD (757) 627-2711.

Employment Opportunities

An Employment Opportunities binder is available at Guest Services on Level One that lists curent jobs available throughout the center.

Gift Cards 

MacArthur Center Gift Cards
never expire – but as of January 1, 2018
will no longer be sold.

For more information about your existing card,
contact American Express at 800.297.6010 or
AmericanExpress.com/mygiftcard

FAQs

Do you have wheelchairs?

Yes. We have motorized carts and wheelchairs available for no charge at Guest Services in Center Court on Level One

Where is the Lost and Found?

Please report any lost or found item to the Guest Services representatives or to Public Safety officers.  Lost and Found items are held in the Public Safety office, located on Level Three. The phone number for the Public Safety office is (757) 640-0900.

Do you have strollers?

Yes. We have single toddler, single infant, infant toddler combo and double toddler combo available for no charge at the Guest Services Desk in Center Court on Level One.

Where are your restrooms?

Our public restrooms are located on Level One, Center Court, near Kay Jewelers and Papyrus and Level Three, Food Court area, around the corner from Charley's Grilled Subs. Both have adjacent Family restrooms.

All have 35 inch wide doors that remain open, accessible stalls are 37 inches wide with handrails, 19 inch toilet seat height, 11 inches between commode and walls.   Each restroom has an intercom direct to Public Safety, available 24/7.

Where can I find full service restaurants?

Cafe Nordstrom:  Nordstrom, Level Three. Phone: (757) 314-1111

California Pizza Kitchen: Level One, Monticello entrance. Phone: (757) 622-7190

Chili's Grill and Bar: Level Three, near the Food Court. Phone: (757) 627-7440

Johnny Rockets:  Level Three, next to the elevators. Phone: (757) 622-7330

Texas de Brazil: Level One, Monticello Entrance. Phone: (757) 622-3113

Does Guest Services or any of the stores validate parking?

No. However, if you watch a movie at our movie theater, Regal Cinemas, and show your ticket stub at the movie ticket counter, Regal will validate your parking ticket for $.50 for the initial 3 hours only. Regular parking rates apply after 3 hours. If you have any parking questions or issues, please call MacArthur Center Parking at (757) 314- 4421.

Who is the artist that designed the sculptures in MacArthur Center?

MacArthur Center showcases three prominent sculptural works.

The Bugling Cherub. Perched on a weathervane atop MacArthur's main entrance on Monticello Avenue sits a gold­ leafed, copper cherub. A replica of an 1883 sculpture of the archangel Gabriel, the 35-pound sprite measure five­ feet long and was handmade by J.K. Lynch and sons of Wilton, Connecticut.

Canada Geese. The section of Grand Court near the Lobby Lounge becomes a landing pad for five life-sized bronze Canada Geese depicted in a 700-pound , 15 foot sculpture by David Turner, an Eastern Shores,Virginia sculptor.

Blue Herons. Opposite the geese in Grand Court near the Cappuccino Court sits a complementary 15 foot, 500-pound bronze Turner sculpture of three life-sized great blue herons perched on a limb surrounded by cattails.

Who designed the water fountain located in the Grand Court?

The company who designed the water fountain is Sundance Water Design, Inc., Pioneers of Mobile Automated Fountains, located in Farmington, New Mexico. For more information, please visit www.sundancewaterdesign.com.

How do I find out what movies are playing at Regal Cinemas?

Please call Regal Cinemas at (757) 623-7500 for current show times.

What is your policy on bringing animals into the mall?

Animals are prohibited except service animals such as Leader Dogs.

What is the MacArthur Center Youth Supervision Program?

The Youth Supervision Policy at MacArthur Center requires that individuals under the age of 18 visiting MacArthur Center after 5:00 p.m. be accompanied by a responsible adult 21 years of age or older. You can find information about the Rules of Conduct and Youth Supervision Program on our website or by visiting Guest Services.​

Does MacArthur Center have free Wi-Fi?

MacArthur Center has free Wi-Fi throughout the shopping center. Select !FREE_MacArthur on your Wi-Fi enabled device's setting in order to get access.  For instructions and additional assistance, please visit Guest Services on Level One. If you are still having difficulty connecting, call our Wi-Fi Helpdesk at 866-260-8488.

What are the extended Holiday hours?

MacArthur Center hosts extended shopping hours for your convenience during the holiday season. We will post any extended holiday hours as they become available. Click here for updated hours or call the Shopping Line at (757) 627-6000

MacArthur Center is closed on the following holidays:
Easter
Thanksgiving
Christmas